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Bag Packing, Social Skills and Youth Rugby

Youth rugby isn’t what it used to be in my day. We lived up to stereotypes. Not so nowadays, must be the Sam Warburton influence. Saturday was all about learning………… social skills for under 16’s rugby...

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@engagementindex on Twitter, @LondonMidland Trains customer service is...

Yesterday London Midland Trains tweeted that they were proud to have retained the top spot on the @engagementindex on Twitter. I’ve posted previously about how London Midland Trains use Twitter and how...

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In the face of petty officialdom sometimes you just have to pucker up and...

Here is an irritating situation. It’s 11.30pm on a Friday night in Cardiff Bus station. You have a 7am flight from Heathrow and the coach driver is getting all chesty about putting your carefully...

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@ArrivaTW- twitter love is a Long Train Runnin’ (without love) at the minute

How to read this post: click on this link, let the soundtrack start, come back here and start reading……. I’m sending some Twitter love to Arriva Trains Wales (@ArrivaTW). They are trying hard to engage...

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Dysfunctional organisations can turn a good person bad.

You may have heard the proverb “if you sup with the devil you need a (very) long spoon”. The idea is that if you mix with bad people you should be careful not to be influenced by them and start …...

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